I have much pleasure in commending Adi Ritchie for the excellent staff development workshop she gave the team from our shop in Glen Innes on Tuesday 12th May. Not only did the team of ten people enjoy this course but they have reported to us how much they have learned from it. This report came from both our male and female team members, young and mature.
The course outline consisted of such topics as meal time etiquette, greater care with their speech when addressing our customers and each other and workplace courtesies and general do’s and don’ts. We have always stressed to our staff that they must have a courteous, helpful, cheerful manner with our customers and so it was good to learn ways of improving our service. Adi made sure everyone felt like participating and gave us plenty of examples from her own experience.
Our staff participated in this course after being at work all day or in their own free time. Adi had such a nice way of telling us things so that we never felt belittled or stupid.
In fact all of us were so impressed by her presentation that we hope we can arrange for another course with her before long. We recommend her to other groups.