I have much pleasure in commending Adi Ritchie for the excellent staff development workshop she gave the team from our shop in Glen Innes on Tuesday 12th May.  Not only did the team of ten people enjoy this course but they have reported to us how much they have learned from it.  This report came from both our male and female team members, young and mature.

The course outline consisted of such topics as meal time etiquette, greater care with their speech when addressing our customers and each other and workplace courtesies and general do’s and don’ts. We have always stressed to our staff that they must have a courteous, helpful, cheerful manner with our customers and so it was good to learn ways of improving our service.  Adi made sure everyone felt like participating and gave us plenty of examples from her own experience.

Our staff participated in this course after being at work all day or in their own free time. Adi had such a nice way of telling us things so that we never felt belittled or stupid.
In fact all of us were so impressed by her presentation that we hope we can arrange for another course with her before long.  We recommend her to other groups.

Rebecca Davis

“Polish Works conducted a staff training workshop for the retail staff of our
store. The training included all aspects of customer service and staff
relationships and was conducted in an extremely professional manner while
still maintaining an element of humour. The staff found the presentation
enjoyable and extremely beneficial and we have see flow on results in the way
the staff deal both with customers and their peers, as a result of this.
We would recommend the training offered by Polish Works to anyone wishing
to provide training for their staff in this area.”

Hicks’ Mitre 10

“I just thought I would send you a short note to thank you for an amazing
weekend. I feel I gained a lot of confidence and life skills through the relaxed
workshop you provided I will be strongly recommending your workshop to
other ladies who undertake the showgirl journey. Your support and insight is
invaluable. Many thanks and best wishes.”

Heather – 2018

“Prep and Polish proved to be a polished and structured programme, perfectly
geared for the targeted audience. I believe the timing of the programme to
Year 10 was hugely beneficial as students are embarking on the work force and
becoming more involved as adults in society.
All topics covered were extremely relevant, valuable and easily adapted to real
life situations that our students will soon be facing.
Your communication skills were highly effective, resulting in all students being
thoroughly engaged not only with you but also the content. The students were
in awe of your extensive general knowledge and entertaining anecdotes.
….you managed to equip our girls with many practical life lessons, appropriate
for their age.
Your delivery was outstanding resulting in a captivated and engrossed
audience.”

Teacher

“Thank you very much for hosting a wonderful weekend, and inviting us all into
your home. It was a fantastic opportunity to meet the other showgirls and to
learn new skills, and I am thankful that I was able to take part. Looking forward
to seeing you at Zone in Armidale. Thank you again.”

Sophie – 2018